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Shipping Policy

We strive to ensure that your order is processed and delivered in a timely manner. Please review our shipping policy and expectations below:

Order Processing

  • Processing Time: Orders are typically processed within 1-3 business days (Monday-Friday, excluding holidays) from the date of purchase.

  • Order Confirmation: You will receive an email confirmation once your order has been processed and shipped, including tracking information.

Shipping Time

  • Standard Shipping: Our standard shipping time is up to 15 business days (Monday-Friday, excluding holidays) from the date of shipment.

  • Total Delivery Time: Please allow a total of up to 18 business days (processing time + shipping time) from the date of purchase to receive your order.

Shipping Costs

  • Shipping Rates: Shipping costs are calculated at checkout based on the shipping destination and the weight of the items ordered.

  • Free Shipping: We may offer free shipping promotions from time to time. Please check our website for current offers.

Tracking Your Order

  • Tracking Information: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.

Delays and Issues

  • Potential Delays: While we strive to deliver your order within the estimated timeframe, please note that delays can occur due to factors beyond our control, such as weather conditions, carrier delays, or customs processing.

  • Contact Us: If your order has not arrived within the expected delivery timeframe, please contact our customer service team at info@thegentswardrobe.com.

International Shipping

  • Customs and Duties: International orders may be subject to customs duties, taxes, and fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost.

  • Shipping Time: International shipping times may vary and can take longer than the standard 15 business days due to customs processing and other factors.

Incorrect Shipping Information

  • Accuracy: Please ensure that your shipping address is accurate and complete when placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.

  • Undeliverable Packages: If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for the cost of reshipping the package.

Lost or Damaged Packages

  • Responsibility: Once the package has been handed over to the carrier, we are not responsible for lost or damaged packages. However, we will do our best to assist you in resolving any issues with the carrier.

  • Insurance: We recommend purchasing shipping insurance for high-value items for added protection.

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Returns Policy​

We want you to be completely satisfied with your purchase. If you need to return an item, please follow the relative steps outlined below:

Eligibility for Returns

  • Time Frame: You may return most items within 14 days of the date you received your order.

  • Condition: Items must be unused, unworn, and in their original packaging. Certain items (such as perishable goods, personalized items, or intimate products) are not eligible for return.

  • Proof of Purchase: A receipt or order confirmation must be provided to process the return.

How to Return an Item

  • Request a Return: Contact our customer service team at [email address] or [phone number] to request a return authorization (RMA).

  • Return Label: We'll provide you with a return shipping label (if applicable) and further instructions on how to return the product.

  • Packaging: Pack the item securely in its original packaging, including all accessories, manuals, and parts.

  • Return Address: Send the return package to the address provided by our customer service team.

Refunds

  • Refund Processing: Once your return is received and inspected, we will notify you of the status of your refund.

  • Refund Method: If your return is approved, we will issue a refund to your original payment method. Please note that it may take several business days for the refund to appear in your account, depending on your bank’s processing times.

Exchanges

  • Exchange Requests: If you would like to exchange an item for a different size, color, or model, please contact our customer service team. We will provide you with instructions for the exchange process.

  • Eligibility for Exchange: The item being exchanged must meet the same return eligibility requirements outlined above.

Damaged or Defective Items

  • Defective or Damaged Products: If your item arrives damaged or defective, please contact us immediately at [email address] or [phone number].

  • Replacement or Refund: We will either replace the item at no additional cost or issue a full refund, including any shipping charges.

Non-Returnable Items

The following items are not eligible for return:

  • Gift cards

  • Sale or clearance items

  • Custom or personalised products

  • Items marked as "final sale" or otherwise non-returnable

Shipping Charges

  • Return Shipping: If the return is due to an error on our part (damaged, defective, or incorrect item), we will cover the return shipping costs.

  • Customer Responsibility: For all other returns, the customer is responsible for the return shipping costs unless otherwise specified.

 

Contact Information

For any questions regarding shipping or returns, please contact our customer service team at:

- info@thegentswardrobe.com

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