Shipping Policy
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We strive to ensure that your order is processed and delivered in a timely manner. Please review our shipping policy and expectations below
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Order Processing
- Processing Time: Orders are typically processed within 1-3 business days (Monday-Friday, excluding holidays) from the date of purchase.
- Order Confirmation: You will receive an email confirmation once your order has been processed and shipped, including tracking information.
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Shipping Time
- Standard Shipping: Our standard shipping time is up to 15 business days (Monday-Friday, excluding holidays) from the date of shipment.
- Total Delivery Time: Please allow a total of up to 18 business days (processing time + shipping time) from the date of purchase to receive your order.
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Shipping Costs
- Shipping Rates: Shipping costs are calculated at checkout based on the shipping destination and the weight of the items ordered.
- Free Shipping: We may offer free shipping promotions from time to time. Please check our website for current offers.
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Tracking Your Order
- Tracking Information: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.

Delays and Issues
- Potential Delays: While we strive to deliver your order within the estimated timeframe, please note that delays can occur due to factors beyond our control, such as weather conditions, carrier delays, or customs processing.
- Contact Us: If your order has not arrived within the expected delivery timeframe, please contact our customer service team at info@thegentswardrobe.com

International Shipping
- Customs and Duties: International orders may be subject to customs duties, taxes, and fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost.
- Shipping Time: International shipping times may vary and can take longer than the standard 15 business days due to customs processing and other factors.
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Incorrect Shipping Information
- Accuracy: Please ensure that your shipping address is accurate and complete when placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.
- Undeliverable Packages: If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for the cost of reshipping the package.

Lost or Damaged Packages
- Responsibility: Once the package has been handed over to the carrier, we are not responsible for lost or damaged packages. However, we will do our best to assist you in resolving any issues with the carrier.
- Insurance: We recommend purchasing shipping insurance for high-value items for added protection.
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Contact Information
For any questions regarding shipping, please contact our customer service team at info@thegentswardrobe.com